Child Care Training Questions?
CDA Classes & CDA Renewal

Why use Care Courses? Because they're convenient, affordable and you learn so much!

Shawn"I am having a ball doing these courses. So much of it is very interesting and also touches a lot on what I learned in college. I decided to go into child care and my director recommended me to take the CDA course. I think it is great."

Shawn in New York

jane“I just want to say I enjoyed taking this online class. It’s was very easy to complete online, since I’m not much of a computer person. It was nice to work on it when it fit my hours."

Danielle in Wisconsin

Zoica“Everything went very well! I received all of my certificates in a very timely manner! I love your program and am recommending it to other staff members in our organization! I plan on using your program in the very near future myself! Thank you for such a great service!”

Lynn in California

Care Courses offers distance-learning courses for child care providers and parents. Use our childcare professional development clock hours for most US States continuing education inservice requirements and registries, for CDA Certification (Child Development Associate Credential), for CDA Renewal and for NAC Renewal. All our professional development courses give both Clock Hours and IACET CEUs.

Our informative child care training programs can be completed anywhere and at any time. Study at home, at the park, or wherever is most convenient for you. Our friendly, knowledgeable instructors offer unlimited free student support by phone or email, and are always happy to help!

Early childhood child care training can be fun, interesting, and relevant to your daily work and experience! We've been offering professional development classes for over 30 years; we love what we do and truly want to make your experience fantastic.

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Care Courses Frequently Asked Questions 


How can I contact Care Courses? 

Please visit our Contact Page.

What hours do you answer the phones? 

Call us at 1-800-685-7610 between 9 AM - 5 PM (Eastern Time), Monday-Friday. Please leave a message if you get our voice mail so we can call back as soon as possible. Need to contact us urgently? Email to learn how to access your online certificates.

I would like to place an order by mail. Where can I get an order form?

 You can print our Order Form to submit with your payment.

How do I access my online certificates?

View this video to learn how to access your online certificates.

How do I log into my Care Courses account?

View this video to learn how access your Care Courses account.

Where do I get an Enrollment Code?

Enrollment Codes are delivered when you order a course. Immediately by email for Online Courses, and shipped with your book for CourseBook courses.

I ordered an online course but no Enrollment Code was emailed.

Sometimes those emails get stuck in spam filters. Log into your Care Courses account, go to the Orders tab, and select “Email Codes.” The codes will be resent to the email address in your account.

My Enrollment Code doesn't work when I activate it.

Troubleshooting tips: 1.) Try typing your enrollment code in directly (rather than copying and pasting it). 2.) Erase your internet history or refresh your browser cache (press the Ctrl + F5 keys on PC computers, Command + R on Mac computers, or click the round arrow/padlock on iPads). 3.) Use a different browser (Example: Firefox instead of Internet Explorer). 4.) Email us for help!

What are the minimum requirements to take an online course or complete my CourseBook assessments online?

Our online courses work best when you have a PC (Windows Vista or later) or Apple computer (OS X 10.7 or later) with Javascript enabled and up-to-date web browser and internet connection and the latest version of Adobe Reader. For complete system requirements, click here. To see if your browser needs to be updated, click here. For more specifics and to download Adobe Reader click here. To view a navigation video tutorial of our online course portal, please click here

Where do I find the PDF file of the Online Course I ordered?

Click on "Documents" within the Online Course you ordered.

What do the yellow and blue images to the left of my course mean in my online account? 

Our online system checks to ensure that you have answered all of the quiz and assessment questions. The system will not allow you to submit incomplete work for grading. A yellow diskette on the left-hand side of the course indicates a section that you have not completely finished. A blue diskette on the left-hand side of the course indicates a section that you have finished. Clicking on the grey “Submit for Grading” button will cause the yellow diskettes to appear so you can see which sections you have missed. Once you have entered answers to all of the questions, the diskettes will all be blue, the “Submit for Grading” button will turn green, and you will be able to submit your work for grading. Please click here to watch our course navigation video tutorial. 

I need my assistant to take a course but I am paying for it.

You may order courses for as many students as you wish and then give the courses to them to do. They must do their own work, and if they use the Online Grading system, they MUST activate the enrollment code in their own personal online account.

How do I get my CDA credential / certification? How do I renew a CDA?

Please visit this page for information on the CDA: CDA Information. Click here for a Free online tutorial on the CDA process.

What is a CEU?

"Continuing Education Units" are required to renew a CDA. A CEU is equal to 10 clock hours. Care Courses offers IACET accredited CEUs.

Are the courses accepted by my state for my annual clock hour requirements?

Every state is different. Please visit our State Information pages for details.

How long before I get my order?

Online Courses are delivered immediately. For CourseBook orders: Depending on how you pay (phone, internet, mail, credit card, PayPal, check, money order), what shipping & handling you choose (Free Standard, Priority Handling, Express) and how far you live from Washington DC (we are located in a suburb of DC), it normally takes from 2 days to 3 weeks. If you think an order has gotten lost in the mail, please call us. We would never intentionally disappoint you. If you are in a hurry, please call us and place a credit card order and ask for Priority handling which is a $16.99 charge on $200 or less. More information on our shipping options can be found here.

How do the courses work?

You study the course material, complete observation or notebook assignments, do Self Check exercises, and then complete and submit quizzes and assessments. You must make a passing score of at least 70% on each lesson to receive the clock hours. We cannot issue partial clock hours for a course. We issue a certificate documenting the hours you have earned. The certificates are available in your online account. (You may redo the quizzes one time if you score lower than 70%. Failure to receive a passing score on all lessons the second submission will result in no certificate, and you will be unable to take the course again for 12 months.)

Do you accept checks/money orders?

Yes. Please print an Order Form to mail with your payment.  

What is the Care Courses return policy?

Click here: Refund Policy

How long do I have to complete my course?

Courses must be successfully completed by their expiration date in order to receive a certificate. Course expiration dates are displayed on the enrollment code email(s) sent out for all online courses and in the printed enrollment code inserts included in the back cover of all CourseBooks.

I need someone else to access my course information:

Please print, sign and submit this Authorization Form to us so we can speak with them about your account. We do not recommend giving your account login information to anyone.

I don't need 20 clock hours. Why do some of the courses offer so many clock hours?

We try to cover a topic in depth each time we write a course. Sometimes this results in a longer course than other times. That is one reason why the prices are about the same for all the courses. We want everyone to be able to take the courses they are interested in regardless of clock hours or cost. Don't worry if you get more hours than you need!

Did we not list your questions?

Call us at 1-800-685-7610 (US and Canada) between 9am-5pm ET, M-F (other countries: 703-448-1800). We are here to help!