Care Courses^® Frequently Asked Questions

Please visit our Contact Page.

Call us at 1-800-685-7610 between 9 AM - 5 PM (Eastern Time), Monday-Friday. Please leave a message if you get our voice mail so we can call back as soon as possible. Need to contact us urgently? Email info@CareCourses.com to learn how to access your online certificates.

You study the course material, complete observation or notebook assignments, do Self-Check exercises, and then complete and submit quizzes and assessments. We cannot issue partial clock hours for a course. We issue a certificate documenting the hours you have earned. The certificates are available in your online account.

You may order courses for as many students as you wish and then give the courses to them to do.

We recommend that you order courses for yourself and for others in your own personal Care Courses account. You will have access to your complete order history, all order receipts, and all course enrollment codes if you order the courses in your personal Care Courses account.

You can print our Order Form to submit with your payment.

View this video to learn how to access your online certificates. Certificates can be viewed and downloaded on a phone, tablet, or computer. You can then save, print, text, and/or email your certificates.

Login to your care courses account by typing in your Care Courses account email and password on the login page. If you have forgotten your password, reset your password by clicking on "Forgot Password." Watch our video on how to reset your Care Courses account password.

CourseBook enrollment codes are located on the inside back cover of your book.

Log into your Care Courses account, go to the Activate Training area, and follow the instructions at the top of the page.

Troubleshooting tips:

1. Try typing your enrollment code in directly (rather than copying and pasting it).
2. Erase your internet history or refresh your browser cache (press the Ctrl + F5 keys on PC computers, Command + R on Mac computers.
3. Use a different browser (Example: Google Chrome instead of ).
4. Email us for help! techsupport@CareCourses.com

Our courses work best when you have a computer, tablet, or smartphone with an up-to-date web browser* and internet connection. All Care Courses are mobile friendly and work well on phones. Our courses work best on an updated Google Chrome web browser. For complete system requirements, click here. To see if your browser needs to be updated, click here. A PDF reader is required to take our courses. If you do not have a PDF reader on your computer, you can download Adobe Reader here. To view a navigation video tutorial of our online course portal, please click here.

*Our website is not compatible with Internet Explorer.

Our courses work best when you have a computer, tablet, or smartphone with an up-to-date Google Chrome web browser. To install or update Google Chrome, click here.

Click on "Documents" within the Online Course you ordered.

Watch the video to learn how to submit your course for grading and learn what the yellow and blue icons in your course mean!

Our online system checks to ensure that you have answered all of the quiz and assessment questions. The system will not allow you to submit incomplete work for grading. A yellow icon in the dropdown navigation menu (titled "Click To View All Course Sections") indicates a section that you have not completely finished. A blue icon in the dropdown navigation menu indicates a section that you have finished. Clicking on the grey “Submit for Grading” button will cause the yellow icons to appear so you can see which sections you have missed. Once you have entered answers to all of the questions, the icons will all be blue, the “Submit for Grading” button will turn green, and you will be able to submit your work for grading.

Learn more about how to navigate through your course by watching our course navigation tutorial!

Please visit this page for information on the CDA: CDA Information. Click here for a Free online tutorial on the CDA process.

"Continuing Education Units" are required to renew a CDA. A CEU is equal to 10 clock hours. Care Courses offers IACET accredited CEUs.

Every state is different. Please visit our State Information pages for details.

Online Courses are delivered immediately. For CourseBook orders: Depending on how you pay (phone, internet, mail, credit card, PayPal, check, money order), what shipping & handling you choose (Free Standard, Priority, Express) and how far you live from Richmond, Virginia (our packages are shipped from Richmond), it normally takes from 2 days to 2 weeks. If you think an order has gotten lost in the mail, please call us. We would never intentionally disappoint you. If you are in a hurry, please call us and place a credit card order and ask for Priority or Express shipping.

Yes. Please print an Order Form to mail with your payment.

Click here: Refund Policy

Courses must be successfully completed by their expiration date in order to receive a certificate. Course expiration dates are displayed on the enrollment code email(s) sent out for all online courses and in the printed enrollment code inserts included in the back cover of all CourseBooks. Courses expire one year (365 days) from the date of purchase.

Please refer to our privacy policies page for more information on sharing information.

Yes! Care Courses are mobile friendly, and our website works well on smartphones, tablets, and computers. You can submit your course quizzes online using a mobile device, tablet, or computer.

We try to cover a topic in depth each time we write a course. Sometimes this results in a longer course than other times. That is one reason why the prices are about the same for all the courses. We want everyone to be able to take the courses they are interested in regardless of clock hours or cost. Don't worry if you get more hours than you need!

Call us at 1-800-685-7610 (US and Canada) between 9am-5pm ET, M-F (other countries: 703-448-1800). Email us at info@carecourses.com. We are here to help!