In this 9-hour communications course, you will learn to improve your verbal, written, and nonverbal communication skills to ensure effective and positive communication with families, staff, and the community. Includes sections on listening skills, problem-solving skills, communication to prevent and resolve conflict, parent conferences, and ways to give and receive feedback.
See the learning outcomes and topics listed below for more information on what is covered in this course.
This course is also offered in Spanish.
This course is offered in both our coursebook (with required online component/testing) and our fully online format. The online format of this course includes audio narration in most course sections. Click here to learn more about Care Courses' training formats.
Listen to this page read aloud in a format similar to the online course:
This course is accepted for child care professional development training requirements in most states and for the CDA credential and for CDA renewal training requirements.
The NECPA Commission, Inc. has approved this educational program as meeting the criteria for continuing education for the National Administrator Credential. Click here for more approved NAC training.
After completing Understanding Each Other: Communicating with Families, Staff and Your Community you will be able to identify components of effective verbal and written communication; recognize how to use expressive and receptive nonverbal communication effectively; and describe how to use communication to foster positive relationships and solve problems in your early childhood community. Click here to read all of the learning outcomes for this course.
Must be able to fluently read and write English.
Read written material, view videos, listen to audio segments.
Multiple choice quiz and written assignments.
"Everything went very well. I really learned a lot from your program. I will be recommending your course to the other teachers and instructors at the preschool where I work. Your fees are reasonable and your response time is very prompt. I want to thank you for such a convenient program and I look forward to also doing my CDA course with you guys." - Brandywine, Maryland
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To earn CEUs and Clock Hours for a course, you must: