Understanding Each Other: Communicating with Families, Staff and Your Community

9 Clock Hours / 0.9 CEUs / $48.00

Understanding Each Other course photo

Course Description

In this 9-hour communications course, you will learn to improve your verbal, written, and nonverbal communication skills to ensure effective and positive communication with families, staff, and the community. Includes sections on listening skills, problem-solving skills, communication to prevent and resolve conflict, parent conferences, and ways to give and receive feedback.

See the learning outcomes and topics listed below for more information on what is covered in this course.

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Understanding Each Other: Communicating with Families, Staff and Your Community
Online Course - English
Course ID:
Clock hours:
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Understanding Each Other: Communicating with Families, Staff and Your Community
Course Book - English
Course ID:
Clock hours:

Course formats

This course is offered in both our coursebook (with required online component/testing) and our fully online format. The online format of this course includes audio narration in most course sections. Click here to learn more about Care Courses' training formats.

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Acceptance information

This course is accepted for child care professional development training requirements in most states and for the CDA credential and for CDA renewal training requirements.

  • In Maryland this course is approved for the childcare center preservice 9-clock-hour communication requirement

NAC training

The NECPA Commission, Inc. has approved this educational program as meeting the criteria for continuing education for the National Administrator Credential. Click here for more approved NAC training.

Learning outcomes

After completing Understanding Each Other: Communicating with Families, Staff and Your Community you will be able to identify components of effective verbal and written communication; recognize how to use expressive and receptive nonverbal communication effectively; and describe how to use communication to foster positive relationships and solve problems in your early childhood community. Click here to read all of the learning outcomes for this course.

Topics covered

  • The components of effective verbal and written communication
  • Skills for effective listening
  • Problem-solving skills
  • Characteristics of and ways to ensure a positive, productive teacher–parent relationship
  • How to plan and conduct parent conferences
  • Tips on working well as a team member
  • How to give effective feedback
  • How to receive feedback gracefully
  • How peer coaching works and how to implement a peer coaching program


Must be able to fluently read and write English.

Instructional methodology

Read written material, view videos, listen to audio segments.

Assessment methods

Multiple choice quiz and written assignments.

What our students say about Understanding Each Other: Communicating with Families, Staff and Your Community

"Everything went very well. I really learned a lot from your program. I will be recommending your course to the other teachers and instructors at the preschool where I work. Your fees are reasonable and your response time is very prompt. I want to thank you for such a convenient program and I look forward to also doing my CDA course with you guys." - Brandywine, Maryland

Completion deadline

This training expires 12 months from the date of purchase. Courses must be successfully completed by their expiration date in order for the student to receive a certificate.

Care Courses information

Care Courses has free unlimited assistance! Call us: 1-800-685-7610, Monday through Friday, nine to five Eastern Time for help with your training or for billing and technical support questions. Or email us days, evenings and weekends: info@CareCourses.com, billing@CareCourses.com, or techsupport@CareCourses.com. Our friendly support team is here to help!

Care Courses currently offers over 50 professional development courses and one non-credit training tutorial on the CDA process. All courses offer clock hours and an official online certificate of completion. The free CDA tutorial does not offer clock hours or a certificate.

Care Courses' course tuition entitles one person to receive the clock hours granted by a course upon successful completion.  Bundle pricing covers tuition for all the courses included in a bundle.

To receive the CEUs and Clock Hours for a course, you must adhere to and sign our honor code, follow directions on written assignments and show comprehension of the course content. You must make 70% or better on all course quizzes. Less than 70% will result in trainer review and evaluation. If review indicates the need for discussion, you will be informed that you must speak with a trainer. If you fail to get a 70% on your second attempt, we will ask you to contact us at info@carecourses.com. We will review your course and be in touch.

Clock hours and CEUs are documented on official Care Courses certificates of completion which are accessed in the My Courses area of your account.

Please note: All course and certificate dates and times are on Eastern Time. 

More information on how Care Courses works can be found on our training process page. For a video tutorial of our online course portal, please visit our course navigation video.

Click to view our minimum system requirements. (Click to view our Return and Refund Policies, Privacy and Security Policies and our Honor Code & Policy).